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Your Account Rights and Our Legal Framework

We've built gnosis around clear, transparent terms that protect your account and your deposits.

Account verification in secondsDANA, OVO, GoPay, QRIS payment securityTransparent withdrawal terms
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gnosis Your Account Rights and Our Legal Framework
GET IN TOUCH

How to Contact Us About Legal Questions

Live Chat Support Open your account lobby and click Support in the footer.
Email Escalation Send legal or data-access requests to support@gnosis.
In-Account Notifications Check your account messages for legal updates, policy changes or verification requests.
SECURITY & DATA

How We Protect Your Account and Information

Account Verification

Every deposit triggers identity verification against your registered phone number and bank account.

Data Encryption

Your account credentials, payment details and withdrawal history are encrypted end-to-end.

Withdrawal Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS account, we verify the destination matches your verified payment…

Cookie and Session Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences.

Data Retention

Deposit and withdrawal records are kept for seven years to comply with Indonesian financial reporting rules.

Your Data Rights

You can request a full export of your account data, correct any inaccurate information, or ask us to delete your…

Common Legal and Account Questions

Contact our support team immediately with your transaction ID and the reason. We investigate disputes within 48 hours and work with your payment provider—DANA, OVO, GoPay or QRIS—to resolve the issue. Most disputes are reversed within five business days if evidence supports your claim.

Yes. Go to Account Settings, scroll to Data & Privacy, and select Export Data or Delete Account. We will email your complete data file within 7 days and delete your account within 30 days. Withdrawals must be processed before closure; we cannot return funds to a closed account.

Access and eligibility depend on local law. You must be of legal age to hold a financial account in your region. During registration, we verify your identity and birth date against national records. Accounts that fail verification will be suspended pending manual review.

Anti-fraud holds typically last 24 hours and apply to first-time withdrawals or unusual transaction patterns. We hold funds to verify the destination matches your verified payment profile and to check account activity. Holds are lifted automatically; you will see the cleared status in your transaction history.

Yes, via Account Settings under Verified Payment Methods and Contact Info. Changes require re-verification via SMS or email. New payment methods may trigger a 24-hour hold on your first withdrawal using them while we confirm the link to your verified identity.

Your account is personal and non-transferable. If you pass away, your next-of-kin or estate executor must contact us with a death certificate and proof of guardianship. We will freeze the account and release funds according to local succession law and your will, subject to verification.

Email [email protected] immediately with details of the breach or unusual activity. We will lock your account, reset your password, and investigate within 24 hours. If your payment method was exposed, we will advise you to update it with your bank or payment provider.

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