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Our Terms Shape Your Account

When you open an account with gnosis, you agree to follow our terms. They cover how you deposit using DANA, OVO, GoPay and QRIS, how withdrawals work, what…

Account verification requiredDeposits and withdrawals governedPlayer conduct standardsData protection in placeDispute resolution path
gnosis Our Terms Shape Your Account
GET HELP FAST

Reach Our Terms Support Team

Questions about our terms or your account rights? Our support team is ready to walk you through every clause and help you understand your obligations.

Live Chat Open live chat from inside the account dashboard.
Email Support Send term-related inquiries to [email protected].
Account Portal Visit Settings > Legal inside your account to view terms updates, dispute forms, and…
DATA AND SECURITY

How We Protect Your Information

Our terms commit us to keeping your personal data secure and your transactions verifiable. Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted end-to-end.

Encryption Standard

All transactions, including DANA, OVO, GoPay and QRIS payments, use TLS 1.3 encryption.

Withdrawal Verification

Before we send your withdrawal, we verify your identity against the account registration data and check your account balance.

Data Retention

We keep your account records, transaction history and payment details for seven years.

Your Rights

You can request a full data export, correct inaccurate information, or ask for account deletion where local law permits.

Account Access

Only you can log in to your account. If you suspect unauthorized access, change your password immediately and contact our…

Cookie Policy

Our terms include our use of cookies to remember your lobby preferences and secure your session.

Terms & Conditions Answers

Below are the questions we hear most from players in Indonesia about our terms, account rules and what happens when disputes arise.

No. Our terms allow one account per person. Multiple registrations with the same email, phone number or bank details will be flagged. If we detect duplicates, we may close all linked accounts and hold funds until the issue is resolved.

Contact our support team immediately with proof of identity (national ID or similar). We can update your contact details once we verify your ownership. This typically takes 24–48 hours. In the meantime, you can request a temporary withdrawal via live chat.

Withdrawals via DANA, OVO, GoPay and QRIS usually reach your account within 1–4 hours on weekdays, 2–6 hours on weekends. We verify your balance and identity first. Bank transfers may take an extra 1–2 business days depending on your bank.

Report any discrepancy within 30 days via Settings > Transactions > Report Issue. We investigate within 7 business days and contact you with our findings. If we find an error in our system, we correct it immediately and restore your funds.

Yes, if you break our terms — for example, using another person's payment method, creating duplicate accounts, or attempting fraud. We will email you before closing an account, except in urgent security cases. You can withdraw any remaining balance within 30 days.

Account eligibility depends on local law where you are located. We require you to be of legal age in your jurisdiction. Players in Jakarta, Yogyakarta and across Indonesia where local law permits can register and use DANA, OVO, GoPay and QRIS for deposits.

Change your password immediately, then contact live chat or email [email protected] within 24 hours with details. We will review the transaction and, if confirmed as unauthorized, reverse it and restore your balance while we investigate.