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How We Handle Your Privacy at gnosis

When you open an account with us, your personal information and payment details are protected under our privacy framework.

Account & identity verificationPayment data encryptionWithdrawal processingCookie & tracking settings
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gnosis How We Handle Your Privacy at gnosis
CONTACT & REQUESTS

Request Your Data or Report a Privacy Concern

If you want to review, correct or delete your personal data, or if you have questions about how we handle your privacy, reach out to our…

Email Support Send a data access or privacy request to our support inbox.
Live Chat Open live chat from the gnosis lobby or this site.
Account Settings Update your email, phone, payment methods and notification preferences directly in your account profile.
DATA SECURITY

How We Keep Your Information Safe

We encrypt all sensitive data — personal details, payment information and transaction history — using industry-standard SSL encryption.

Encryption & Tokenisation

All personal and payment data is encrypted in transit and at rest.

Two-Factor Authentication

Optional 2FA adds an extra layer of security to your account.

Cookie Policy

We use cookies to maintain your session, store your language and game preferences, and prevent fraud.

Staff Access Controls

Only authorised gnosis employees with a business need can access your personal information. All access is logged and monitored.

Data Retention

We keep your account data while you're active with us and for the period required by local law after account…

Security Audits

We conduct regular internal and third-party security reviews to identify and fix vulnerabilities before they affect you.

Privacy Policy Questions We Hear

We collect your full name, email address, phone number, date of birth, and payment details (DANA, OVO, GoPay or QRIS account linked to your gnosis wallet). We also collect your IP address and browser information to verify your identity and prevent fraud. This data is used only to set up your account, process deposits and withdrawals, and meet local compliance requirements.

We retain your account data for the period required by local law — typically between 5 and 7 years — to comply with financial and anti-fraud regulations. After that retention period, your personal information is permanently deleted from our systems. Transaction records may be kept longer where local law permits, but your name and contact details are removed.

We do not sell your personal data to third parties. We may share limited information with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention vendors, and regulatory authorities where local law requires. All third parties sign strict confidentiality agreements and use your data only for the purpose we specify.

Yes. You have the right to request a copy of all personal information we hold about you. Submit a data access request via email to our support team with your account email address. We will compile and send your data within 7 business days. You can also download transaction history directly from your account dashboard.

We use cookies to keep you logged in, remember your game preferences, language choice and notification settings. Cookies also help us detect and prevent fraudulent login attempts. You can disable cookies in your browser settings, but doing so may affect your ability to stay logged in or access certain features. You can manage individual cookie types in your account settings.

When you update your payment method — changing from OVO to DANA, for example — we replace the old tokenised reference with a new one. The old payment record is securely archived and not deleted immediately; it's retained for dispute resolution and audit purposes for the period local law requires, then permanently removed.

Yes. The gnosis app uses the same encryption, SSL protocols and tokenisation as the website. Your login session is protected, and sensitive actions like withdrawals require you to re-enter your password. The app does not store your full payment details locally; it uses secure tokens to process transactions through our encrypted gateway.

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